Have a question?

Our packages cover the fun stuff AND the logistics: your hotel stay, VIP Party Pass, private concerts, exclusive club access with open bar, optional add-on excursions, and our on-site team to keep things running smooth. Basically — the full experience, no guesswork.

Most of our Mexico Spring Break destinations include all-inclusive resorts (unlimited food + drinks = elite move). Vegas and Montreal inclusions vary, but every package clearly lists what’s included.

Our travel packages do not include flights. We let you book flights on your schedule so you can match your group’s travel plans and avoid the dreaded “we’re on different planes” chaos.

Absolutely. We’re basically built for this. Big groups = big perks. Plus everyone gets one locked-in price and pays their own portion — no dynamic pricing, no group money headaches.

Pick your destination → choose your package → place your deposit! You'll pay your trip off over time, and select your roommates as the trip gets closer. All the boring planning? We handle that.

Trip transfers must be requested at least 31 days prior to the trip start date. We strive to accommodate all trip transfers to the best of our ability. However, please note that all transfer requests are subject to our discretion.

Yes, trip transfers will be subject to a fee. The amount depends on when the transfer is requested.

Trip transfers must be requested via email through the customer service team at info@juscollege.com

No, Early Bird perks and/or discounts do not transfer with trip transfers regardless of the reason for cancellation.

If they’re eligible and you’re within the transfer window, yes — but fees still apply.

When rooming opens, you’ll pick your room type and confirm your roommates. Everything happens inside your portal — no group chat drama required.

Generally all rooms are quad or triple occupancy. Specific room occupancy is visible at time of booking. When rooming selection becomes available, you will be able to view the room occupancy or select a lower occupancy through your portal.

The remaining roommates become responsible for the room cost unless someone new joins.

Yes, as long as the rooming deadline hasn't passed, the room isn’t full and the trip isn’t sold out.

Pay a deposit now, spread the rest out over automatic monthly payments. Easy, predictable, no surprises.

Payment plans are selected at checkout and confirmed before booking. Once you start a plan, it can’t be paused or changed — make sure your card stays active.

We’ll retry your card. You’ll also get an email to update your payment method ASAP before penalties apply or your trip is cancelled for non-payment.

All major credit and debit cards.

Final payments are typically due 90 days prior to your trip. You can find your final payment date (and all payment plan info) in your traveler portal and in your confirmation email.

Complaints should be directed to info@juscollege.com within 15 days of your trip dates.

All trips are non-refundable.

Email info@juscollege.com. Once canceled, you’ll get everything you need to file a claim with the insurance provider if eligible.

Only if your insurance policy includes “Cancel For Any Reason” coverage. Otherwise, standard insurance rules apply.

No-shows are non-refundable. Insurance may help depending on the situation.

Not required — but VERY smart. It covers sickness, emergency cancellations, delays, and more.

No — insurance is offered by a third-party provider.

Coverage varies by plan, but most include illness, injury, trip delays, baggage issues, and emergency cancellations.

After your policy is issued and your trip is paid in full.

Once you cancel your trip with JusCollege, you’ll receive instructions and documentation to submit directly to the insurance provider.

Yes! We operate in tourist resort zones with on-site security, established partners, and our own staff on the ground. Stay within designated areas and follow local guidelines.

Yes. Every major destination has a JusCollege team available during key event hours.

Find our on-site team ASAP. Replacement wristbands may incur a fee.

You’ll sign a passenger code of conduct at check-in. Break it, and you may lose your access to events or the trip entirely.

Contact local authorities first, then notify our on-site team for support.

Please contact info@juscollege.com for modifications. Modifications are not guaranteed and are at the discretion of JusCollege.

Yes, the open bar package is mandatory for Vegas trips. If you did not recieve it as an early booking perk, you will be required to purchase the open bar package.